If VMWare is going to go after the individual user, they must be prepared to offer better customer service than this. One can quibble about why afdoughty didn't use the trial version before purchasing, but there is no excuse whatseover for treating a customer in such a slipshod and disrespectful manner. I find this an extremely distressing story. Who thought the US was supposed to lead the way in Perhaps its that VMWare get to hold on to my moneyįor longer and interest rates are rising. SENDING THE REFUND UPTO 4 MONTHS AFTER REQUESTED IS SENDING A USDOLLAR CHEQUE TO THE UK WHERE WE USEīRITISH POUNDS IS A JOKE. SENDING A PAPER CHEQUE VIA AIRMAIL IS A WASTE OF Please allow 10-12 weeks to receive your refund "Unfortunately our Returns Center cannot processġ2 Sept - Complained that this was a very unfair wayġ2 Sept - Response came saying I could track myĪte.do. I sent the information again and theġ2 Sept - I got a reply saying that the outsourced Information already given and a copy of my email Was told refunds handed to "third party" and useĪnother form (would have been nice to have been toldġ0 Sept - I filled in the new form again with all theġ1 Sept - received an email asking for the same Release date to get money back (silly idea, not likeġ0 Sept - Chased as there had been no communicaton. Who thought the US was supposed to lead the way in customer service.Ĩ Aug - Was told I had to wait for some unspecified Perhaps its that VMWare get to hold on to my money for longer and interest rates are rising. WHAT'S WRONG WITH A PLAIN OLD CREDIT CARD REFUND? SENDING THE REFUND UPTO 4 MONTHS AFTER REQUESTED IS RIDICULOUS FOR AN ONLINE BUSINESS. THE COST OF CASHING IT WILL BE ALMOST AS MUCH AS THE REFUND. SENDING A USDOLLAR CHEQUE TO THE UK WHERE WE USE BRITISH POUNDS IS A JOKE. SENDING A PAPER CHEQUE VIA AIRMAIL IS A WASTE OF RESOURCES AND ECO-UNFRIENDLY Please allow 10-12 weeks to receive your refund check." YOU CAN'T IT JUST ASKS FOR THE SAME INFO AGAIN. I sent the information again and the invoice.ġ2 Sept - I got a reply saying that the outsourced service couldn't repay credit cards - "Unfortunately our Returns Center cannot process credit card/cancelled purchases."ġ2 Sept - Complained that this was a very unfair way of getting a simple refund.ġ2 Sept - Response came saying I could track my refund at. Was told refunds handed to "third party" and use another form (would have been nice to have been told this already rather than chasing them) ġ0 Sept - I filled in the new form again with all the same detail I have given before.ġ1 Sept - received an email asking for the same information already given and a copy of my email invoice. How do I check that my Mac Mini doesn't still have a virtual machine installed in some partition? When VMware uninstalled it said it would not take any virtual machines off and I remember allocating 20GB to XP.įor what it's worth, I would have liked this one to work for me and support it.Ħ Aug - Tried it and decided to ask for refundĨ Aug - Was told I had to wait for some unspecified release date to get money back (silly idea, not like they waited to bill my card)ġ0 Sept - Chased as there had been no communicaton. I guess I will just wait until they decide to do a general release. I would have expected something more "transparent" from a non-MS company. As a matter of principle I don't understand why I shouldn't get my money back sooner but I imagine there was some small print somewhere saying that was the deal. Hence I now have uninstalled VMWare and asked for a refund (and may have to wait up to 30 days until after "general release"). This means I can't run XP on the Mac with VMware unless I go and BUY MORE MICROSOFT XP! Given that I hate MS I don't want to spend another $ on them. However, after installing XP from the Dell provided XP disk that came with my Dell desktop it became clear that XP was not going to let me run another copy of XP (it goes into 30 day trial mode and then it will demand a valid user licence code which Dell won't give and MS won't allow as they only want 1 copy running on my Dell machine). The point was to get a couple of quirky Windows only programmes going on the mac via XP. I did the pre-order and installed on my mac mini.
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